Refund policy
Return Policy
Effective Date: October 22, 2025
1. Introduction
Welcome to Marcolina's Fine Arts Gallery ("Marcolina's"), where we are dedicated to providing you with exceptional art and service. This Return Policy outlines important information regarding returns, exchanges, and refunds for artworks and other products purchased from our gallery.
2. Eligibility for Returns
We understand that purchasing art is a personal experience, and we want you to be satisfied with your choice. You are eligible for a return, exchange, or refund under the following circumstances:
a. Damaged or Defective Artworks: If you receive an artwork that is damaged or defective, please contact our Customer Service team within three (3) days of receiving the item. We will provide instructions on how to return the artwork for a replacement or refund.
b. Incorrect Artwork: If you receive an artwork that does not match the description or image on our website, please notify us within three (3) days of receiving the artwork. We will arrange for the correct artwork to be shipped to you, and you may be required to return the incorrect artwork at our expense.
3. Return Procedure
For eligible returns, please follow these steps:
a. Contact Customer Service: Contact our Customer Service team at info@marcolinas.com to initiate the return process. Provide your order number, a description of the issue, and any relevant photos.
b. Return Authorization: Our Customer Service team will review your request and provide you with a return authorization if your return is eligible.
c. Secure Packaging: Securely package the artwork in its original packaging, including any certificates of authenticity and documentation.
d. Shipping: Ship the artwork to the address provided in the return authorization. You are responsible for return shipping costs unless the return is due to damage, defect, or an incorrect item.
e. Inspection: Once we receive and inspect the returned artwork, we will process a replacement or refund, as applicable, in a timely manner.
4. No Returns for Artwork and Other Products
We understand that art appreciation is subjective, and personal preferences may vary. As such, we do not accept returns for reasons related to personal taste, style changes, or any other non-defective issues for both artwork and any other products available for purchase on our website. All sales are considered final for these reasons.
5. Refund Processing
Refunds will be processed using the original payment method only for eligible returns as described in section 2. Please allow ten (10) days for the refund to be reflected in your account after the return is processed. Shipping fees, if applicable, are non-refundable.
6. Contact Information
If you have any questions or require assistance regarding our Return Policy, please contact our Customer Service team at info@marcolinas.com.
7. Policy Changes
Marcolina's reserves the right to amend or update this Return Policy at any time without prior notice. Any changes to this policy will be posted on our website, and the date of the last revision will be updated accordingly.
Thank you for choosing [Your Art Gallery Name] for your art needs. We are committed to ensuring that your art purchasing experience is both enjoyable and secure.
By making a purchase from Marcolina's, you agree to abide by the terms and conditions of this return policy.
Marcolina's Fine Arts Gallery
1517 E 7th Avenue
Ste. B
Tampa, FL 33605
marcolinas.com
info@marcolinas.com