Shipping policy
Shipping Policy
Effective Date: September 26, 2023
1. Introduction
Welcome to Marcolina's Fine Arts Gallery ("Marcolina's") where we are dedicated to sharing the beauty and creativity of the art world with our valued customers. This Shipping Policy outlines important information regarding the shipping and delivery of artworks purchased from our gallery.
2. Shipping Methods
We offer the following shipping methods for your convenience:
a. Standard Shipping: Standard shipping is available for all orders and is the default shipping method unless otherwise specified. Delivery times may vary based on your location and the specific artwork being shipped.
b. Expedited Shipping: For customers who wish to receive their artwork more quickly, we offer expedited shipping at an additional cost. Expedited shipping options and associated fees will be presented during the checkout process.
3. Order Processing Time
Please note that the processing time for each order may vary. Factors such as the availability of the artwork, custom framing requests, and order volume can impact processing times. We strive to process and prepare your order as quickly as possible while maintaining the highest standards of quality.
4. Shipping Costs
Shipping costs are calculated based on the size, weight, destination, and shipping method selected during the checkout process. You will be provided with a shipping cost estimate before finalizing your purchase.
5. Shipping Destinations
We offer shipping to a wide range of destinations both domestically and internationally. Please provide accurate shipping information during checkout to ensure the timely and secure delivery of your artwork.
6. Packaging
To safeguard the integrity of our artworks during transit, we take great care in packaging. Artworks are professionally wrapped and protected to prevent damage. We use quality materials to ensure that your purchase arrives in excellent condition.
7. Tracking Information
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and location of your shipment until it reaches its destination.
8. Delivery Time
Delivery times may vary based on your location and the shipping method selected. Estimated delivery times will be provided during the checkout process. Please note that delivery times may be affected by factors beyond our control, such as weather conditions or customs delays for international shipments.
9. Delivery Inspection
Upon receiving your artwork, we recommend inspecting it immediately for any visible damage during transit. If you notice any damage, please contact our Customer Service team within three days (3) of delivery to report the issue and initiate the resolution process.
10. Returns Due to Shipping Damage
If your artwork arrives damaged due to shipping, we will work with you to resolve the issue promptly. Please refer to our Returns Policy for more information on returning damaged artworks.
11. Contact Information
If you have any questions or require assistance regarding our Shipping Policy, please contact our Customer Service team at info@marcolinas.com.
12. Policy Changes
Marcolina's reserves the right to amend or update this Shipping Policy at any time without prior notice. Any changes to this policy will be posted on our website, and the date of the last revision will be updated accordingly.
Thank you for choosing Marcolina's for your art-related needs. We are committed to ensuring that your art shopping experience is enjoyable and worry-free.
Marcolina's Fine Arts Gallery
1517 E 7th Avenue
Ste. B
Tampa, FL 33605
marcolinas.com
info@marcolinas.com